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Under EU law, you have the right to withdraw from the purchase contract within 14 days without providing any reason. The withdrawal period expires 14 days from the day you receive your goods. To exercise your right of withdrawal, you must notify us using the attached withdrawal form or by contacting us.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr