The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
At Ongepast, we value your privacy. When you make a purchase, we collect your name, shipping address, and contact details to process your order. We will never share or sell your personal information to third parties. Your data is stored securely and used solely for fulfilling orders and providing customer support. By using our website, you consent to this policy.
Under EU law, you have the right to withdraw from the purchase contract within 14 days without providing any reason. The withdrawal period expires 14 days from the day you receive your goods. To exercise your right of withdrawal, you must notify us using the attached withdrawal form or by contacting us.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr